Privacy notice

Who is responsible

Tendario is operated by Soft Bridge FZE LLC. Licence no. 262524808888.

Registered address: Office BC-888717, 26th Floor, Amber Gem Tower, Sheikh Khalifa Street, Ajman, United Arab Emirates, P.O. Box 4848.

Phone: +971 50 242 9035. Email: [email protected].

For anything in this notice, write to [email protected]. We answer from that address.

Information we collect

Account information: your name, email, phone number and business name. We also keep the names and roles of the team members you invite.

Business information: everything your business records in the product. For example appointments, client profiles and notes, services, prices, team schedules, invoices and payments.

Technical information: IP address, browser, device type and the time of each request. Our servers keep these in logs. We use them to keep the service running and to stop abuse.

Payment information: card payments are processed by Stripe. We never see or keep your full card number.

Why we use it

To give you the service: your workspace, your calendar, appointment reminders, invoices, and access to your data.

To keep the service safe and working. We watch for errors and stop abuse. If something fails, we restore data from backups.

To contact you about the service: billing, security and outages.

We do not sell personal information. Apart from the Google Ads measurement below, we do not share it with advertisers.

Your clients’ information

Your business decides what it records about its clients, and why. We keep and process that information for you, to run the service.

So it is your job to tell your clients how you use their information. If a client asks you to correct their record, you can do it yourself in the product. If a client asks you to delete it, write to us and we will do it.

Your business data

We never access, use or share your business data without your permission.

If you ask us for help and we need to look at something, we ask you first.

Your data is yours.

Where your data is stored

Your data is stored on servers outside the United Arab Emirates.

Data in transit is protected with TLS.

Who else can see it

Companies that help us run the product: hosting, email and payments (Stripe). Each one sees only what its part of the work needs.

A public authority, when a valid legal order requires it.

Google, when you visit this website: see «Advertising measurement».

Nobody else.

How long we keep it

While your account is open, we keep your data for as long as you keep it in the product.

When you close your account, you can ask us to delete your business data. Write to [email protected].

We keep invoices and payment records for as long as the law requires.

Your rights

You can ask for a copy of the personal information we hold about you. You can ask us to correct it or delete it. You can also object to a particular use.

Write to [email protected]. We reply within 30 days. If you are not happy with our answer, you can complain to the UAE Data Office.

Advertising measurement (Google Ads)

We advertise on Google. This website uses the Google Ads tag to see whether our ads lead to requests.

The tag stores cookies in your browser. If you arrive from one of our ads, one of them holds the ad click ID.

When you send a form, the tag tells Google that a request was sent. It does not send Google your name, email or phone number.

Like any website request, it also gives Google your IP address, browser details and the page address.

If you came from an ad, the form also sends us that click ID. It tells us which ad brought your request.

You can say no: block or delete cookies for this site in your browser, or use a content blocker. The forms still work.

To control the ads Google shows you, visit myadcenter.google.com.

Cookies

The only advertising cookies on this website are the Google Ads cookies above. It sets no other tracking cookies.

Changes to this notice

When we change this notice, we change the version number and the date at the top.